Annoyed Costco customers demand a big change to its dated app: ‘Their interface is stuck in the 80s'
Although Costco has a functioning app that shoppers can utilize — it seems like the warehouse giant needs to get with the times and modernize it a bit.
In the r/Costco forum on Reddit, one frustrated customer wrote regarding the store's app, 'Dear Costco, Please Make Purchase History Searchable.'
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3 Frustrated Costco customers did not hold back with their grievances about the store's dated app.
Christopher Sadowski
Clearly, a lot of shoppers share this annoyance because the thread was filled with close to 150 comments of other complaints about the Costco app, which, as of now, only allows users to search products, see what's on sale and track their orders.
'Their whole interface seems stuck from 20 years ago,' grumbled one person. '20 years ago? They had windows vista 20 years ago. Their interface is stuck in the 80s…' chimed in another commenter.
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'I'm convinced the lack of this feature is intentional,' one skeptic wrote.
Another complained about how slow the app is: 'I'd just prefer their app not take FOREVER to load something.'
3 'I'm convinced the lack of this feature is intentional,' one skeptic wrote in the r/Costco subreddit.
Christopher Sadowski
'Their whole website UI screams, 'We don't care, you will still buy from us,'' joked another commenter.
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One person even compared Costco's app to its rival store: '…I wish it had the same functionality of the Sam's [Club] app where you can scan your items as you shop and pay in the app before leaving the store so you don't have to wait in line to pay.'
'I find it interesting that associates can search my entire history, but I can't…I wish Costco (and all companies) would make my data available to me. I suspect Costco doesn't do it because they don't want to make rebates easier (eg, I buy Venus razors today for $40, they go on sale to $30 tomorrow and I want a $10 rebate),' wrote someone else.
3 Some even wished that Costco would create a better user-friendly app like Sam's Club's.
SOPA Images/LightRocket via Getty Images
'If you email them they can send you an excel spreadsheet of all your purchases. Just give them the dates,' pointed out one experienced shopper.
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While the warehouse store's app might have customers rolling their eyes — something Costco is doing right is selling brand-name milk that stays fresh way past its sell-by date.
A potential reason for Kirkland's milk having such a long shelf life is that, supposedly, it undergoes a thorough testing and quality control check than what's typically required of milk brands by government standards, according to Food & Wine.
To make sure things are running smoothly, US suppliers that manufacture Kirkland-brand milk undergo surprise inspections at least once a year — twice a year if the facility is in China, according to Costco's 2023 Food Safety & Quality Audit Expectations.
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