'We Don't Cut Corners:' Dallas Man Calls Out $7K Honda Dealership Quote After Mechanic Fixes for $125. Then Dealership Responds

Motor 1

5 days ago

A Dallas-area Honda dealership is defending its quote of nearly $7,000 for a repair to a 2023 Odyssey after a viral TikTok video suggested an independent mechanic could resolve the issue for just $125.
Jonathan Morsinkhoff (@morsinkhoffrealestate), the vehicle's owner, posted a video last week alleging that Honda Cars of Rockwall quoted him thousands of dollars to fix an airbag warning light, only for his longtime mechanic to complete the work quickly and cheaply. The story prompted widespread debate among viewers and drew attention from
Motor1
, which covered the
original incident
earlier this week.
Dallas Dealership Defends Itself
Now, service manager Richard Starr and general manager John Frazier say the dealership followed Honda's strict repair protocols and stand by the original diagnosis. According to Starr, the SRS (supplemental restraint system) warning light was traced to a short in the floor harness beneath the driver's seat. Under Honda's repair procedures, dealership technicians are prohibited from
splicing or repairing
that particular harness. Instead, the entire unit must be replaced.
'This isn't a judgment call. It's clearly stated in the repair manual,' Starr said in an interview with
Motor1
. 'SRS harnesses are yellow for a reason. They're non-serviceable components.'
Replacing the harness, the dealership explained,
requires
disassembling much of the vehicle's interior, including the carpet and interior trim. Roughly $3,700 of the quote was for the original equipment manufacturer harness itself, with the remaining labor cost slightly discounted to help the customer. Three master technicians reviewed the issue and confirmed the findings, Frazier said, and Honda corporate was notified due to the sensitivity of SRS-related work.
Because the vehicle had been in a prior front-corner collision, the dealership maintains that the damage may have compromised the airbag system.
'We care about our customers,' Starr said. 'If someone gets in an accident and the airbags don't deploy because of a repair we did improperly, that's on us. We don't cut corners.'
Morsinkhoff Is Unconvinced
Morsinkhoff disputes much of the dealership's account. Reached via email, he said the fix performed by his mechanic was far simpler than described. 'Mechanic simply had to make a connection,' he wrote. 'Like something loosened and all it simply needed was to be plugged back in. There was no splicing or repairing of wires needed.'
He also said the dealership never properly diagnosed the issue in the first place, and that he never scheduled—nor missed—a follow-up appointment. 'Honda contacted me after they were made aware of the video. They offered to check the mechanic's work free of charge,' he said. 'But since they didn't diagnose it right the first time, why would I trust them to look at it a second time?'
Morsinkhoff said he was told only the driver-side seat airbag was affected, and that the rest of the system was functioning. He has no plans to return to Honda for service.
Dealership Issues Warning
The dealership, for its part, insists its process was thorough and backed by manufacturer protocols. Frazier expressed concern that the warning light may have been temporarily cleared rather than resolved, and said a future self-diagnostic check by the vehicle may cause it to reappear.
'This isn't about upselling,' he said. 'It's about following the manufacturer's safety standards to the letter.'
In the aftermath of the viral video, the dealership says it has been inundated with negative messages and review-bombing. While acknowledging the right of customers to share their experiences, both managers emphasized the weight of their regulatory obligations. Dealership repairs
must
be compliant with manufacturer warranty policies and replicable at any of Honda's 1,200 service centers nationwide.
'This is a small community,' Starr said. 'Our reputation matters. We turn down work sometimes if it's not safe or compliant.'
Now Trending
'He Still Owes Money On It:' Man's Lexus Gets Stolen. So Why Is the Insurance Company Refusing to Pay Out?
'God Forbid a Young Woman Is … Ambitious:' Woman Says BMW Sued Her for an Alibaba Trick. Here's How She Got Them to Back Off
Get the best news, reviews, columns, and more delivered straight to your inbox, daily.
back
Sign up
For more information, read our
Privacy Policy
and
Terms of Use
.
Share this Story
Facebook
X
LinkedIn
Flipboard
Reddit
WhatsApp
E-Mail
Got a tip for us? Email:
[e-mail]
Join the conversation
(
)