"Zips Gone, Locks Missing": Furious IndiGo Passenger Posts About Damaged Bags, Airline Responds
A Deloitte senior analyst took to LinkedIn to express his frustration with IndiGo's alleged mishandling of his luggage and subpar customer service. In a scathing post on LinkedIn, Abhishek Kumar detailed his unpleasant experience on a recent flight from Delhi to Hyderabad, sharing photos of his damaged luggage. Upon arrival, he discovered his checked bag was severely damaged, with torn zippers, missing locks, and tampered contents. Mr Kumar also reported that several items were missing, and the bag weighed noticeably less than when he checked it in at Delhi's Indira Gandhi International Airport.
"Your service quality is dropping faster than the economies of South Sudan and Burundi combined — and trust me, that's saying something. My recent flight from Delhi to Hyderabad was nothing short of a disaster. My luggage looked like it had survived a WWE match — zips gone, locks missing, contents clearly tampered with, and surprise surprise: items missing," Mr Kumar wrote on LinkedIn, along with photos of the damaged luggage.
He also noted that his bag weighed over 14 kg at check-in at Delhi's IGI Airport, but by the time he received it in Hyderabad, it weighed barely 13 kg. Mr Kumar expressed his frustration with IndiGo's support team, stating that he had been pursuing them for a resolution with no response, likening it to dealing with an unresponsive party who owes him money, and described their service as pathetic.
"I've been chasing your team for a resolution like it's a toxic ex who owes me money — and yet, radio silence. July is around the corner, so do let me know if I need to start a '16 Somvaar' fast to get even a decent response from you," he added.
IndiGo responded to the viral complaint, asking him to share his contact details and PNR via direct message so they could better understand his experience and get in touch with him promptly.
"Thank you for sharing your PNR and concern in detail, Mr Kumar. Please allow us some time while we look into it. We request your kind patience in the interim," IndiGo replied after his response.
Earlier, a Goa-based woman, Vaishali Sharma, lodged a similar complaint with IndiGo after her checked baggage arrived damaged on a flight from Goa to Delhi. Despite repeated follow-ups, she claimed the airline barely responded.
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Time of India
15 minutes ago
- Time of India
US tech company penalised by Department of Justice for favouring H‑1B visa workers over American candidates
The US Justice Department has penalized Epik Solutions, a California-based tech recruiter, for discriminating against American workers in favor of H-1B visa holders. This settlement, the first under the revived "Protecting US Workers Initiative," addresses violations of the Immigration and Nationality Act. Epik Solutions must pay a civil penalty, revise hiring policies, and cease discriminatory advertising practices. Tired of too many ads? Remove Ads Pay $71,916 as civil penalty to the US government Revise its hiring and recruitment policies Undergo compliance training Cease the practice of placing ads that exclude US workers Tired of too many ads? Remove Ads The US Justice Department has penalised California-based tech recruiter Epik Solutions for discriminating against American workers in favour of foreign H‑1B visa holders, as per a report by the Times of India. The action marks the first settlement under the revived 'Protecting US Workers Initiative.'An investigation found that Epik Solutions violated the Immigration and Nationality Act (INA) by posting job advertisements that excluded US citizens and gave preference to H‑1B visa the terms of the settlement, the company has agreed to:The Department emphasised that this move signals stricter enforcement against discriminatory hiring.'Protecting American workers from unlawful discrimination in favour of foreign visa workers is a top priority of the Justice Department's Civil Rights Division,' said assistant attorney general for civil rights, Harmeet K. Dhillon to TOI. She further stated, 'The days of the federal government looking the other way on American workforce protection are over.'The 'Protecting US Workers Initiative' was relaunched to ensure that US citizens are not unfairly excluded from employment opportunities . Epik Solutions' settlement is expected to serve as a warning to other firms employing similar practices.(With inputs from TOI)
India.com
32 minutes ago
- India.com
Mumbai Police Takes BIG Action Against Auto Driver Who Went Viral For Earning Rs 5-8 Lakh
Mumbai Police stopped an autorickshaw driver's innovative locker service within the vicinity of the US Consulate in the Bandra Kurla Complex (BKC) of Mumbai, which gained notoriety for purportedly making him Rs 5-8 lakh a month, on account of security and licensing breaches, officials said on Wednesday. Viral Claim Causes Fuss The driver became famous after VenueMonk co-founder Rahul Rupani put his tale on LinkedIn last week. Rupani recounted leaving his bag with the driver for Rs 1,000 during a visa appointment, as bags are prohibited inside the consulate. "Sir, bag de do. Safe rakhunga, mera roz ka hai," the driver reportedly said. Rupani's post, praising the driver's "brilliant business" model, claimed he earned Rs 5-8 lakh monthly by safeguarding belongings for consulate visitors. The tale, which was hailed as "pure Indian jugaad" by billionaire Harsh Goenka, drew thousands of views on X and LinkedIn before being debunked. Police Crackdown Mumbai Police called in the driver and 12 others who were providing similar unauthorized locker services around the consulate. A senior police officer at BKC police station informed the Hindustan Times that parking is not allowed in the high-security area and auto drivers are only allowed to drop passengers. "The driver has a permit to carry passengers, not operate a locker facility," the officer said, pointing out keeping things in surrounding stores raised security concerns, such as lost items activating alarms. The police inquiry established the drivers did not have any legal sanction to conduct such services. "We spoke to him about it, and he has stopped offering lockers now," the authorities informed the Free Press Journal. The inflated Rs 5-8 lakh income claim was also rejected as unsubstantiated, with the police establishing the real income to be much less. Security And Compliance Issues The strict no-bag policy of the US Consulate has generated demand for such services, but officials stressed that unregulated activity in the vicinity of a sensitive installation cannot be allowed. The clampdown has generated controversy on X, with users such as @MumbaiMatters commending the driver's creativity but concurring with the necessity for regulation. Others, such as @BKCResident, felt relieved, referring to safety in the congested area. What's Next? The shutdown highlighted the tension between entrepreneurial innovation and security protocols in Mumbai's high-stakes zones. The driver has ceased the service, and police are monitoring the area to prevent similar operations. As the story fades from viral fame, it underscored the challenges of informal businesses navigating legal and safety frameworks in urban India.
Hans India
43 minutes ago
- Hans India
Minister touts Telangana as emerging global skill capital
Hyderabad: Telangana is poised to become the 'Skill Capital of the Globe' under the visionary leadership of Chief Minister A Revanth Reddy, said Duddilla Sridhar Babu, Minister for IT and Industries. The Minister was speaking after a high-level meeting with representatives of UK-based semiconductor giant ARM Holdings at Dr B R Ambedkar Secretariat on Wednesday. During the meeting, the Minister highlighted Telangana's business friendly ecosystem and the proactive support extended by the state government to industries. He noted that ARM Holdings' keen interest in investing in Telangana reflects the efficiency and credibility of the state's governance. 'We extend our sincere gratitude to ARM Holdings for expressing interest in partnering with us in the semiconductor sector. The government will provide all necessary support to facilitate their entry and growth,' the Minister affirmed. 'Our greatest asset is our youth. They are highly talented and need only the right guidance to excel. Through the Young India Skills University, we are committed to creating industry-ready human capital,' he added. Emphasising the growing global demand in the semiconductor sector, Minister Sridhar Babu reiterated the government's commitment to skilling Telangana's youth in line with industry needs. In a major boost to this initiative, Ken Ku, CEO of Malaysia-based Spring Semiconductors, who attended the meeting, expressed the company's willingness to take responsibility for training 10,000 youth by 2030. 'We commend the Telangana government's dedication to becoming the global hub for skilled talent. Spring Semiconductors will develop a specialised curriculum to train local youth in semiconductor manufacturing and design. The training will involve six months of instruction in Telangana followed by international internships in countries like Taiwan, South Korea, and Japan,' Ku stated. He also confirmed that this ambitious plan will be executed in partnership with T-Consult. Minister Sridhar Babu welcomed this initiative and thanked Ken Ku for his proactive support.
