London Northwestern Railway contactless customers overcharged
A train company has apologised after some customers who made contactless payments were overcharged for up to four months.Some London Northwestern Railway passengers were left confused after noticing the cost of their daily commute had recently increased, including Harriet, who said her fare between Hertfordshire and London had gone up by more than £10 per day.The company said a technical issue meant some customers using contactless cards had been overcharged " for some journeys since February 2025".It said the error was corrected on Sunday and that customers were now paying the correct fares.
"We apologise for any inconvenience this has caused," a spokesperson said.
Harriet, who did not want her surname revealed, who works in public relations in London, said the cost of her commute from Berkhamsted had risen from £22.50 to about £36."I'm massively worried about it - over the weeks, it really adds up," the 29-year-old said.Other concerned commuters took to social media to question why their fares had increased.London Northwestern Railway said the issue could have affected journeys within its contactless zone, which included stations between London Euston and Bletchley, and its branch line to St Albans Abbey.Passengers could check the price of a contactless pay-as-you-go journey using the Transport for London website, it added.Regulated rail fares in England and Wales rose by 4.6% in March.
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