Broadband providers including EE, Sky, and BT will pay shoppers up to £300 to switch

North Wales Live

08-05-2025

The thought of changing broadband providers can seem daunting. Much like swapping mobile phone networks, many customers opt to remain with their current provider to sidestep the lengthy admin of transitioning to a new one.
However, for those feeling the pinch from price hikes and eager to secure a more affordable deal, not only is the process straightforward, but a new provider could also absorb any exit fees incurred, with some offering up to £300, as our tech writer Chris Hall shares.
Writing for The Mirror, he explains how this allows consumers to lock into a more cost-effective package and avoids bill payers racking up unnecessary fees over time.
While it's not widely publicised, the fine print reveals that EE will pay shoppers up to £300 when they switch, Sky offers customers up to £200 to offset the cost of switching, and Hyperoptic provides up to nine months of free service. This means consumers can hop onto Sky's £28 Full Fibre 300 deal, with Sky chipping in towards exit fees.
Broadband deals:
Thanks to One Touch Switch, introduced by Ofcom in September 2024, the process of changing broadband suppliers has been greatly simplified. All customers need to do is provide their details to their new provider, who will then handle everything.
Despite the ease of the process, if users terminate their contract prematurely, they may face a penalty charge, which could amount to hundreds. For instance, BT calculates the early termination fee based on the total that would have been paid on the contract, minus any fees that BT will save as a result of the customer's departure.
As part of a bid to alleviate these expenses, many broadband providers are offering to pay switching fees on the consumers' behalf. EE's website states: "We'll also give you up to £300 towards any early leaving charges."
Meanwhile, BT also covers switching fees upon in-store inquiries or over phone calls, as reported by ISPreview.
Several major broadband companies are willing to provide compensation towards early cancellation charges. Therefore, for those looking to leave their high-priced contract, migrating to such providers can be a seamless and hassle-free process.
Nonetheless, customers should seek guidance from their providers first as the switch credit often requires the final invoice of the previous broadband provider so always worth checking first.