Portland cafe says Bella robot will not replace staff
"I think [Bella] will complement existing services but I certainly don't think it'll replace the human touch," he said."Our recruitment process is as active as ever and it's simply supplemented."
Bella is capable of singing Happy Birthday and can respond with phrases such as "wow your hands really are warm" when touched.The 55kg (121lb) robot is also equipped with obstacle avoidance technology, meaning it can glide through the cafe speedily and efficiently.Mr Deadman was inspired to bring the technology - also trialled by Bella Italia in 2022 - to Portland after seeing it used in cafes and restaurants in other parts of the world.But only time will tell if it will prove the future of customer service.
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