Latest news with #Buy&Keep
Rhyl Journal
24-05-2025
- Entertainment
- Rhyl Journal
Sky customers given free gift after technical issue
This comes as some Sky customers experienced a technical issue with their Sky Q boxes last week. The email reads: 'On the evening of 15 May, a technical issue caused some Sky Q boxes to enter standby mode. Our teams acted quickly to resolve the issue and restore services. 'We understand how frustrating it can be to lose access to your favourite shows and channels, and we apologise for any inconvenience this caused. We're taking every step to make sure it doesn't happen again.' A post shared by Sky TV (@skytv) Sky has said customers will receive a free gift as an apology for the issue that may have interrupted their TVs. It said: 'We're gifting you a Sky Store Buy & Keep movie — it's our way of saying thank you for bearing with us.' To redeem the gift, you need to go to your TV homepage and visit the Sky Store. Then click on the 'Your Sky Store gift on us' tile and choose a film. Once you download it, the film 'is yours to keep forever'. To redeem the offer, you'll need to make sure you choose your gift before Saturday, May 31. Sky also included some instructions to help customers who might still be experiencing issues with their Sky Q boxes. Recommended reading: Coronation Street star spotted on set 7 years after leaving the ITV show Brits urged to retune TV as channel changes made in latest Freeview update M&S website reopens after being taken down overnight in fallout from cyber attack It said: 'If you're still experiencing disruption to your Sky Q services, please try the following steps: Switch off your Sky Q box at the mains, wait for 30 seconds, switch it back on to restore services. 'Please also reboot your main Sky Q box if you're having problems with a connected Mini box. 'Delivering an outstanding entertainment experience is a core promise of Sky. We know we fell short this time and appreciate your understanding while we resolved the problem.'
South Wales Argus
23-05-2025
- Entertainment
- South Wales Argus
Sky customers given free gift after technical issue
This comes as some Sky customers experienced a technical issue with their Sky Q boxes last week. The email reads: 'On the evening of 15 May, a technical issue caused some Sky Q boxes to enter standby mode. Our teams acted quickly to resolve the issue and restore services. 'We understand how frustrating it can be to lose access to your favourite shows and channels, and we apologise for any inconvenience this caused. We're taking every step to make sure it doesn't happen again.' Sky customers to receive free gift after technical issue Sky has said customers will receive a free gift as an apology for the issue that may have interrupted their TVs. It said: 'We're gifting you a Sky Store Buy & Keep movie — it's our way of saying thank you for bearing with us.' To redeem the gift, you need to go to your TV homepage and visit the Sky Store. Then click on the 'Your Sky Store gift on us' tile and choose a film. Once you download it, the film 'is yours to keep forever'. To redeem the offer, you'll need to make sure you choose your gift before Saturday, May 31. What to do if you're still having issues with your Sky Q box Sky also included some instructions to help customers who might still be experiencing issues with their Sky Q boxes. Recommended reading: It said: 'If you're still experiencing disruption to your Sky Q services, please try the following steps: Switch off your Sky Q box at the mains, wait for 30 seconds, switch it back on to restore services. 'Please also reboot your main Sky Q box if you're having problems with a connected Mini box. 'Delivering an outstanding entertainment experience is a core promise of Sky. We know we fell short this time and appreciate your understanding while we resolved the problem.'
Glasgow Times
23-05-2025
- Entertainment
- Glasgow Times
Sky customers given free gift after technical issue
This comes as some Sky customers experienced a technical issue with their Sky Q boxes last week. The email reads: 'On the evening of 15 May, a technical issue caused some Sky Q boxes to enter standby mode. Our teams acted quickly to resolve the issue and restore services. 'We understand how frustrating it can be to lose access to your favourite shows and channels, and we apologise for any inconvenience this caused. We're taking every step to make sure it doesn't happen again.' Sky customers to receive free gift after technical issue Sky has said customers will receive a free gift as an apology for the issue that may have interrupted their TVs. It said: 'We're gifting you a Sky Store Buy & Keep movie — it's our way of saying thank you for bearing with us.' To redeem the gift, you need to go to your TV homepage and visit the Sky Store. Then click on the 'Your Sky Store gift on us' tile and choose a film. Once you download it, the film 'is yours to keep forever'. To redeem the offer, you'll need to make sure you choose your gift before Saturday, May 31. What to do if you're still having issues with your Sky Q box Sky also included some instructions to help customers who might still be experiencing issues with their Sky Q boxes. Recommended reading: It said: 'If you're still experiencing disruption to your Sky Q services, please try the following steps: Switch off your Sky Q box at the mains, wait for 30 seconds, switch it back on to restore services. 'Please also reboot your main Sky Q box if you're having problems with a connected Mini box. 'Delivering an outstanding entertainment experience is a core promise of Sky. We know we fell short this time and appreciate your understanding while we resolved the problem.'
Daily Record
23-05-2025
- Entertainment
- Daily Record
Sky TV users urged to check emails now after free 'gift' apology offer
Sky users need to check their inbox as the broadcaster is sending out free gifts in an important email. Sky is making a big apology to its customers nationwide after they were hit with frustrating issues over a week ago. Users across the UK were disrupted while watching their favourite TV shows and movies. As a result, the TV broadcaster is sending out free gifts to its loyal customers by email. So if that's you, then go and check your inbox now. The issue began as the firm's popular Sky Q boxes suddenly started freezing and showing error messages. While Sky was quick to fix the bug, the glitch still left many customers across the country irritated. Some users even reported that they were still experiencing difficulties days after the initial outage, reports the Express. As Sky 'gremlins' are very rare, the company takes incidents such as these incredibly seriously. While the firm has already sent numerous messages - even through text - apologising for the Q box outage, they are now taking an extra measure to smooth things over with their customers. Sky has issued a new email to those affected by the Q box glitch saying that they can now grab a Sky Store Buy & Keep movie for absolutely free. On May 16, the Sky Help Team posted on X: "We're sorry some customers had trouble accessing Sky Q last night. There was a technical issue causing some Sky Q boxes to go into a standby state. "Our technical support teams have resolved this. If you are still having trouble accessing your Sky Q services, please switch off the box at the power socket for 30 seconds and back on again to restore service. Please also reboot your main Sky Q box if you're having trouble accessing a mini box." Since then, Sky Q box users have been receiving emails from the provider informing them that they are being given a free film. The message reads: "We're gifting you a Sky Store Buy & Keep movie - it's our way of saying thank you for bearing with us. "To redeem this gift, go to your TV homepage and vist Sky Store. Click on the 'Your Sky Store gift on us' tile and choose your movie. Once downloaded, this is yours to keep forever." The email also warned: "You'll need to make your gift selection before 31 May." Some of the films included in the gift include Bullet Train, Jumanji: The Next Level, Les Misérables, Venom, Gladiator, Bridesmaids and The Equalizer. Join the Daily Record WhatsApp community! Get the latest news sent straight to your messages by joining our WhatsApp community today. You'll receive daily updates on breaking news as well as the top headlines across Scotland. No one will be able to see who is signed up and no one can send messages except the Daily Record team. All you have to do is click here if you're on mobile, select 'Join Community' and you're in! If you're on a desktop, simply scan the QR code above with your phone and click 'Join Community'. We also treat our community members to special offers, promotions, and adverts from us and our partners. If you don't like our community, you can check out any time you like. To leave our community click on the name at the top of your screen and choose 'exit group'. If you're curious, you can read our Privacy Notice. However, some Sky users on X have complained that only a limited amount of films are available. One person said: "Why are the "gift" movies so limited and exclude current releases?" Another person replied: "They are an absolute pitiful choice of movies." While another user also agreed, writing: "Absolutely woeful selection." For people who are still experiencing issues with their Sky Q box, the firm is reminding users to give things a reboot to try and resolve the problem. If you're still experiencing disruption to your Sky Q services, you need to try the following steps: Switch off your Sky Q box at the mains. Wait for 30 seconds. Switch it back on to restore services. Please also reboot your main Sky Q box if you're having problems with a connected Mini box. Hopefully, this will fix things and get users back to watching all their favourite shows with ease.
North Wales Chronicle
23-05-2025
- Entertainment
- North Wales Chronicle
Sky customers given free gift after technical issue
This comes as some Sky customers experienced a technical issue with their Sky Q boxes last week. The email reads: 'On the evening of 15 May, a technical issue caused some Sky Q boxes to enter standby mode. Our teams acted quickly to resolve the issue and restore services. 'We understand how frustrating it can be to lose access to your favourite shows and channels, and we apologise for any inconvenience this caused. We're taking every step to make sure it doesn't happen again.' A post shared by Sky TV (@skytv) Sky has said customers will receive a free gift as an apology for the issue that may have interrupted their TVs. It said: 'We're gifting you a Sky Store Buy & Keep movie — it's our way of saying thank you for bearing with us.' To redeem the gift, you need to go to your TV homepage and visit the Sky Store. Then click on the 'Your Sky Store gift on us' tile and choose a film. Once you download it, the film 'is yours to keep forever'. To redeem the offer, you'll need to make sure you choose your gift before Saturday, May 31. Sky also included some instructions to help customers who might still be experiencing issues with their Sky Q boxes. Recommended reading: Coronation Street star spotted on set 7 years after leaving the ITV show Brits urged to retune TV as channel changes made in latest Freeview update M&S website reopens after being taken down overnight in fallout from cyber attack It said: 'If you're still experiencing disruption to your Sky Q services, please try the following steps: Switch off your Sky Q box at the mains, wait for 30 seconds, switch it back on to restore services. 'Please also reboot your main Sky Q box if you're having problems with a connected Mini box. 'Delivering an outstanding entertainment experience is a core promise of Sky. We know we fell short this time and appreciate your understanding while we resolved the problem.'
