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BBC News
30-05-2025
- Business
- BBC News
Mubarak 'not OK with the way' ticketing strategy played out
Manchester City chairman Khaldoon Al Mubarak has admitted he was not happy with how the club's ticketing strategy played out in the season, supporters voiced dissatisfaction at the ticketing strategy and prices, even protesting by delaying taking their seats in the home game against Leicester in the club froze season ticket prices and offered multiple options on the expansion of the North the second part of his annual end-of-season review, Khaldoon spoke of the important of "trust" between fans and the club."I'm not OK with the way it played out," he said. "I think the management team is working very closely with City Matters, addressing and understanding the issues."What I'm sure about, and I hope this message comes out loud and clear, is that relationship of trust between the fans and the club is the foundation of the success and sustainability of this club. We know that, and we appreciate that deeply."City Matters is a fan-appointed board that works with the club on all supporter-related issues, providing a bridge between Manchester City and the added: "These conversations with City Matters and our fans will continue, and we will try to find solutions always to address some of the challenges in a way that is fair for everyone."Some announcements have been made so far - but there's more to come."Listen to Total Sport on BBC Radio Manchester every weeknight at 18:00 and listen to every Manchester City game - home and away - live on BBC Radio Manchester.
Daily Mail
30-05-2025
- Business
- Daily Mail
Man City chairman reveals he was 'not OK' with how ticket issues played out as club 'work hard to find solutions' after fan protests at the Etihad
Manchester City still have more to do in reaching a solution on ticketing issues that engulfed last season, according to chairman Khaldoon Al Mubarak. Supporters staged protests at the Etihad Stadium to mark displeasure at pricing, the distribution of tickets and third-party sites, as well as criteria for retaining season cards. Thousands took part in demonstrations, which included remaining on the home concourses for the opening minutes of two matches – wins over Leicester City and Wolves. City announced that general admission and season ticket prices would be frozen for the upcoming campaign after protests and talks with the club's mandated fan advisory board, City Matters. They are understood to have proposed a 2.8 per cent increase but reverted to their existing pricing strategy after 'constructive dialogue' with fans. 'This has been a relationship built on trust between the fans and the club,' Al Mubarak said. 'And that trust comes both ways. I think this issue on ticketing is no doubt something that has… I'm not OK with the way it played out. 'I think the management team is working very closely with City Matters, addressing and understanding the issues. That's key in solving any issues, you have to understand what the issues are, and you have to really, constructively speak and, try to work it out.' Pep Guardiola said he was on the side of 'the people' amid the protests and encouraged their freedom of expression. There remain concerns among the fanbase as to whether additional season tickets will become available once the new North Stand redevelopment – taking capacity to over 60,000 - is completed. City are issuing 500 new 'Flexi-Gold' season tickets to eligible members, with matchday passes bought on a game-by-game basis. It includes a £120 subscription fee – a percentage of which will be reimbursed with every ticket purchased. 'What I'm sure about and I hope this message comes out loud and clear, is that relationship of trust between the fans and the club is the foundation of the success and sustainability of this club,' Al Mubarak added. 'We know that, and we appreciate that deeply. These conversations with City Matters and our fans will continue, and we will try to find solutions always to address some of the challenges in a way that is fair for everyone. 'Some announcements have been made so far. But there's more to come. We're going to work hard, we're going to continue to work hard together to find the optimal solutions that work for everyone.' During an in-house interview, Al Mubarak was asked about the hearing with the Premier League, with both sides still awaiting a verdict. 'I suppose the only thing I can say is we still don't have a ruling,' he said. 'Once there's a ruling, I'll be able to speak about it. Until then we just have to be patient. We will talk about it, I promise you, once we have the ruling.'
The Independent
09-04-2025
- Business
- The Independent
Manchester City freeze season ticket prices for 2025-26 season
Manchester City have confirmed season ticket and general admission prices for the 2025-26 season are to be frozen. The announcement comes following a meeting between the club and City Matters – a fans representative group – over ticketing policy last week. Supporters have expressed disquiet over a number of ticketing issues this season, with a protest staged prior to and during the Premier League game against Leicester at the Etihad Stadium last Wednesday. That particular demonstration – the centre-piece of which was a boycott of the first nine minutes of the match – was prompted by a new link-up between the club and resale platform Viagogo. It was the club's ninth such agreement with a third-party operator and fans expressed concern it could lead to tickets being resold at overinflated prices or ending up in the hands of away supporters. However, the protest was seen as an opportunity to draw attention to all ticketing matters, including general pricing. A statement from the club read: 'Manchester City can confirm that general admission season ticket and Premier League match-by-match ticket prices will be frozen for the 2025-26 season. 'This follows the club's latest consultation meeting with its elected fan engagement programme, City Matters, and reflects the positive and constructive dialogue that has taken place over recent weeks.'
Nahar Net
09-04-2025
- Business
- Nahar Net
Man City freezes ticket prices amid growing fan disgruntlement
by Naharnet Newsdesk 09 April 2025, 18:35 Amid growing disgruntlement among its fans, Manchester City announced Wednesday the club is freezing ticket prices for the 2025-26 season. City said the price freeze related to general-admission season tickets and match-by-match tickets for Premier League games and came after a consultation meeting with a fan engagement group. Many City supporters stayed in the concourses inside the Etihad Stadium for the first nine minutes of the Premier League game against Leicester last week to protest against the club's new partnership with a third-party ticket resale platform. That came after seven City fans groups sent an open letter to the club complaining about the rise in ticket prices in recent seasons and the prospect of local fans being frozen out of attending games. In a statement, City said "positive and constructive dialogue" has taken place over recent weeks with City Matters, the club's elected fan engagement program. "The club would like to thank City Matters representatives for the feedback they provide on a range of topics relating to ticketing," City said, "and for sharing
The Guardian
09-04-2025
- Business
- The Guardian
Manchester City freeze ticket prices for next season after fan protest
Manchester City have frozen the cost of general admission season tickets and individual match tickets for next season. The announcement was made a week after fans protested at the Etihad Stadium over ticket issues, including prices. The club said the decision was taken after consultation with City Matters, the official fan body. At last Wednesday's Premier League game at home to Leicester, some fans did not take their seats for the first nine minutes in protest at City making Viagogo their ninth official third-party ticketing partner. The organisers of the protest also said it was a 'last chance' for supporters to 'make their feelings known in the ground' regarding prices before a City Matters meeting with the club on the topic. City said: 'Manchester City can confirm that general admission season ticket and Premier League match-by-match ticket prices will be frozen for the 2025-26 season. This follows the club's latest consultation meeting with its elected fan engagement programme, City Matters, and reflects the positive and constructive dialogue that has taken place over recent weeks. 'The club would like to thank City Matters representatives for the feedback they provide on a range of topics relating to ticketing, and for sharing a broad range of perspectives from the fans they represent. 'The club and City Matters will continue their ongoing discussions and consultations throughout the coming months around the evolution of the fan experience on match-day in the redeveloped and expanded Etihad Stadium.' Sign up to Football Daily Kick off your evenings with the Guardian's take on the world of football after newsletter promotion City's stadium is being enlarged to capacity of more than 60,000, with 6,000 seats added to the North Stand.
