Latest news with #RailMadad
News18
3 days ago
- News18
The Person Sitting Next To You On The Train Could Be An Undercover Railway Official
Last Updated: Railway officials would now travel on trains to inspect cleanliness, amenities, and safety, aiming to boost passenger confidence and ensure better service nationwide Indian Railways has launched a new campaign to enhance passenger facilities by having railway officials travel on trains to inspect and address shortcomings first-hand. Passengers might find that the person sitting next to them is a railway official who could seek feedback during the journey. These officials will check amenities such as toilets, charging points, lights, fans, availability of water, and cleanliness. If any deficiencies are found, the responsible officer must take immediate action. This campaign is part of Indian Railways' vision to prioritise passenger convenience and quality service, aimed at boosting passenger confidence and ensuring smoother, safer journeys. The campaign has begun in the Prayagraj division, where a team of 25 employees inspected 50 trains, uncovering several issues. This initiative will soon be extended to other railway divisions as well. Plan For Better Facilities The Prayagraj division is committed to providing passengers with clean toilets, pure drinking water, good food, and a comfortable journey. To curb ticketless travel and irregularities, the railway is also conducting ticket inspections at stations and onboard trains. Inspections Conducted On Multiple Trains Following directions from Senior Divisional Commercial Manager (Coaching) Himanshu Shukla, 25 commercial inspectors carried out inspections on 50 trains, including train numbers 14163, 14113, 14114, 14116, 20403, 12403, 12417, 12275/76, 04125, 04154, 20404, 04121, 14117, 04152, 04141, 04138, 22431, 22432, 04156, 12418, 14118, 22437/38, 20433, 20434, 04126, 14164, 04115, 04116, 14115, and 12404. The inspections focused on the cleanliness of coaches, toilets, lights, fans, air conditioning, water supply, linen, and charging points. Shukla confirmed that this campaign will continue to address complaints received through Rail Madad. Regular Station Checks And Ticket Inspections In addition to train inspections, regular and surprise ticket checks will be conducted at stations, on trains, and along railway sections to prevent fare evasion. This will not only improve passenger facilities but also make railway operations more efficient. First Published: May 30, 2025, 15:58 IST
India.com
25-05-2025
- Business
- India.com
IRCTC Launches New Mobile App ‘SwaRail' For Android And iOS Users: Check Features And How To Book Railway Tickets
IRCTC New App For Ticket Booking: IRCTC has introduced a new ticket booking app called 'SwaRail', now available in early access for both Android and iOS users. The app offers a range of features including train journey planning, live train tracking, PNR status checks, food ordering, and more. It is developed in India by the Centre for Railway Information Systems (CRIS), the SwaRail app brings multiple Indian Railways services together on a single digital platform. While it's currently in early access, users can continue using the existing IRCTC app for booking train tickets. How To Book Tickets On SwaRail App By IRCTC? Step 1: Download the SwaRail app and log in using your existing IRCTC credentials or create a new account. Step 2: On the home screen, tap 'Journey Planner' and select the 'Reserved' option to book confirmed train tickets. Step 3: Enter your source and destination stations, travel date, class, and quota, then tap 'Search' to proceed. Step 4: View the available trains, choose your preferred one, and select the coach class you want to travel in. Step 5: Select your boarding station, choose the passenger, enter contact details, and click 'Review Journey Details'. Step 6: On the next screen, check train details, journey time, and fare. Click 'Fare Breakup' if needed. Step 7: Verify all info, solve the captcha, and tap 'Book Now' to pay via UPI, card, net-banking, or R-Wallet. SwaRail App: Features The SwaRail app by IRCTC offers a range of user-friendly features designed to enhance the train travel experience. It includes real-time train tracking, allowing passengers to monitor train movements accurately. The coach position finder helps users locate their coach easily on the platform. With the 'Order Food on the Go' option, passengers can conveniently order meals during their journey. The app also integrates Rail Madad for filing complaints or seeking assistance. Adding further, it supports refund requests, offers multilingual support for users across India, and includes R-Wallet integration for smooth and quick payments.
Time of India
24-05-2025
- Time of India
RPF restores lost bag with valuables to passenger
Mysuru: In a commendable display of honesty and efficiency, the Railway Protection Force (RPF) of South Western Railway, Mysuru division, recovered and returned a vanity bag containing valuables worth Rs 1,49,465 to a female passenger under its ongoing initiative, Operation Amanat. Teja, a resident of Kadur, inadvertently left behind her vanity bag while alighting from train No. 16589 at Kadur railway station on May 21. Upon receiving a complaint via the RailMadad. the grievance redressal portal, the RPF escort team sprang into action, conducting a prompt onboard search. The bag was successfully located and secured by the team, and handed over to the RPF post at Davanagere. Following thorough verification, the bag — containing approximately 15 grams of gold jewellery and two iPhone chargers — was returned to the rightful owner on May 22. Senior divisional commissioner of RPF, Mysuru, Sam Prasanth JR., lauded the team's swift action and commitment to duty. He highlighted that during the financial year 2024–25, the RPF successfully returned lost belongings on 197 occasions, with recovered items valued at Rs 52.6 lakh. Operation Amanat is a dedicated drive by the RPF to trace and return misplaced or lost passenger belongings, reinforcing the force's role not just in security, but also in public service. The passenger extended heartfelt thanks to the RPF personnel for their integrity and prompt response.
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Business Standard
22-05-2025
- Business
- Business Standard
SwaRail app now live on Android: Book tickets, track trains, and more
The Railways' all-in-one app offers secure login, bookings, parcel and freight tracking, live train status, Rail Madad, and more, now officially available on Google Play New Delhi The Ministry of Railways has launched its new mobile application, SwaRail, on the Google Play Store, formally moving it out of beta testing. Developed by the Centre for Railway Information Systems (CRIS), the app brings together a suite of Indian Railways services on a unified digital platform. The app was first released in beta in February and is now officially available for all Android users, according to a report by Moneycontrol. Seamless login with layered security SwaRail allows users to log in using existing credentials from either the UTS or Rail Connect apps. New users can also create a fresh account directly within the app. To ensure user security, the app supports multiple authentication methods including m-PIN and biometric login. For those who prefer limited access, guest login is available through OTP-based mobile verification. Key features of the SwaRail app SwaRail consolidates a range of railway services into one platform, replacing the need for separate apps. Features include: * Train ticket booking for reserved and unreserved categories * Platform ticket booking for station access * Parcel and freight enquiry services * Live train status updates and PNR tracking * In-train food ordering services * Rail Madad for lodging complaints and tracking grievance resolution How to download the SwaRail app on Android - Open the Google Play Store on your Android phone - Search for SwaRail using the search bar - Tap 'Install' to download the app
Economic Times
21-05-2025
- Business
- Economic Times
IRCTC Swarail app: Ticket booking, PNR status, file complaints, check services and features of Indian Railways new app
Agencies IRCTC Swarail app The Indian Railway Catering and Tourism Corporation (IRCTC) has officially made its new SwaRail mobile app available for public download on both the Google Play Store and Apple App Store. Developed by the Centre for Railway Information Systems (CRIS), the app had been introduced quietly a few months ago. It is currently in beta testing. Described by the Ministry of Railways as a platform that 'integrates various services offered by Indian Railways, which are currently available on separate mobile apps, into a single user interface, ensuring seamless navigation,' the SwaRail app is being positioned as a modern alternative to the existing IRCTC Rail Connect app. The SwaRail app brings together a range of services previously available across different platforms. Users can now perform the following tasks within one app: Book reserved train tickets Book unreserved and platform tickets Track parcel and freight enquiries Check train and PNR status Order food while travelling Lodge and manage complaints via Rail Madad The app includes several features designed to simplify the user experience: Single sign-on: One login credential is enough to access all services. All-in-one interface: Users no longer need to install multiple apps for different railway services. Integrated services: Information from various sources has been combined to present it in one place. Simple onboarding: Existing users of Rail Connect or UTS apps can use their credentials for SwaRail. Multiple login options: Various methods of logging in have been provided to improve accessibility. The SwaRail app remains in beta, and IRCTC is expected to expand its features and refine the platform based on user feedback.
