Latest news with #SkyStoreBuy&Keep
Daily Record
26-05-2025
- Entertainment
- Daily Record
Sky Q users offered free 'gift' after tech issues- check if you're eligible
In an apology for recent issues with the Q Box, Sky is giving away free movies. Screeds of Sky Q customers have seen tech issues that started earlier this month, as many Q boxes stopped working. Customers complained online of frozen devices and error messages displayed on their TV screens. Sky quickly fixed the issues after becoming aware of them, but some users faced days of disruption, as their boxes required a full reset. As Q is such a popular set-top box, and so many were left unable to watch TV, the tech issues became a nationwide talking point that angered a lot of users, and many took to social media to air their grievances. One angered user said on X: @skytv A couple of weeks ago the Sky Q box kept turning itself off after 10 mins. Last week none of the apps load up & now this week I have this [an error message on the screen]. "Don't give me the turn it off/on, unplug the box/refresh the app sh*t. Been done more than once. Get this sorted. It's your end." Sky has since released a number of updates to apologise and even sent a regretful text to users hit by the glitch, reported The Mirror. The company has now issued a new email telling those affected they can grab a free Sky Store Buy & Keep movie in another bid to apologise for the disruption. All you have to do is check your email inbox. "We're extremely sorry if you experienced disruption to your Sky Q services recently," Sky said. "On the evening of 15 May, a technical issue caused some Sky Q boxes to enter standby mode. Our teams acted quickly to resolve the issue and restore services. "We're gifting you a Sky Store Buy & Keep movie — it's our way of saying thank you for bearing with us.' Movies available as part of the offer include Bullet Train, Jumanji: The Next Level, Les Misérables, Venom, Gladiator, Brides Maids and The Equalizer. Grabbing this bonus 'gift' is easy. Sky Q customers can just click on Sky Store from the homepage. Then they will see a 'Your Sky Store gift on us' tile at the top. It's then just a question of picking a film. "Once downloaded, this is yours to keep forever," Sky added. The only thing to be aware of is that users need to make their gift selection before 31 May. Along with dishing out free movies, Sky is also reminding anyone still seeing Q box issues to give things a reboot. If you're still experiencing disruption to your Sky Q services, you need to try the following steps: • Switch off your Sky Q box at the mains. • Wait for 30 seconds. • Switch it back on to restore services. • Please also reboot your main Sky Q box if you're having problems with a connected Mini box. Hopefully, this will fix any remaining issues with your Q box. Join the Daily Record WhatsApp community! Get the latest news sent straight to your messages by joining our WhatsApp community today. You'll receive daily updates on breaking news as well as the top headlines across Scotland. No one will be able to see who is signed up and no one can send messages except the Daily Record team. All you have to do is click here if you're on mobile, select 'Join Community' and you're in! If you're on a desktop, simply scan the QR code above with your phone and click 'Join Community'. We also treat our community members to special offers, promotions, and adverts from us and our partners. If you don't like our community, you can check out any time you like. To leave our community click on the name at the top of your screen and choose 'exit group'.
Daily Mirror
26-05-2025
- Entertainment
- Daily Mirror
Sky Q users offered free TV 'gift' - check your email inbox now or miss out
Sky is dishing out free movies to apologise for the recent Q box issues. Thousands of Sky Q customers had a pretty rough time this month when their boxes suddenly stopped working. Many rushed to social media to complain of issues, including frozen devices and error messages displayed on the TV screen. Sky became aware of the problems and quickly released a fix, but some faced days of disruption due to boxes needing to be restarted and reset. These types of Sky outages are incredibly rare, but with Q being such a popular set-top box and so many left unable to watch TV, it became a nationwide talking point that clearly angered a lot of users. Sky has since released a number of updates to say sorry and even sent a text apologising to users hit by the glitch. Now, in a bid to get things back on track, Sky has issued a new email telling those affected they can grab a free Sky Store Buy & Keep movie. "We're extremely sorry if you experienced disruption to your Sky Q services recently," Sky said. "On the evening of 15 May, a technical issue caused some Sky Q boxes to enter standby mode. Our teams acted quickly to resolve the issue and restore services. "We're gifting you a Sky Store Buy & Keep movie — it's our way of saying thank you for bearing with us.' Movies available as part of the offer include Bullet Train, Jumanji: The Next Level, Les Misérables, Venom, Gladiator, Brides Maids and The Equalizer. Grabbing this bonus is simple. Sky Q customers can just click on Sky Store from the homepage. Then they will see a 'Your Sky Store gift on us' tile at the top. It's then just a question of picking a film. "Once downloaded, this is yours to keep forever," Sky added. The only thing to be aware of is that users need to make their gift selection before 31 May. Along with dishing out free movies, Sky is also reminding anyone still seeing Q box issues to give things a reboot. If you're still experiencing disruption to your Sky Q services, you need to try the following steps: • Switch off your Sky Q box at the mains. • Wait for 30 seconds. • Switch it back on to restore services. • Please also reboot your main Sky Q box if you're having problems with a connected Mini box. Hopefully, this will fix things and get your viewing back to normal.
Business Mayor
24-05-2025
- Entertainment
- Business Mayor
Sky sends important email to TV users with free 'gift' offer – check your inbox now
It was just over a week ago that some Sky customers were hit with annoying issues when trying to tune into their favourite shows and movies. The UK firm's popular Sky Q boxes suddenly started freezing and showing error messages with many left hugely frustrated by the sudden glitch that affected devices nationwide. Sky quickly fixed the bug, but some complained they were still having difficulties days after the initial outage. Sky gremlins are incredibly rare, and the company clearly takes what happened incredibly seriously, with numerous messages—and even a text—apologising for the Q box outage. Now, in a bid to help smooth things over, Sky has issued a new email telling those affected they can grab a free Sky Store Buy & Keep movie. 'We're extremely sorry if you experienced disruption to your Sky Q services recently,' Sky said. 'On the evening of 15 May, a technical issue caused some Sky Q boxes to enter standby mode. Our teams acted quickly to resolve the issue and restore services. 'We're gifting you a Sky Store Buy & Keep movie — it's our way of saying thank you for bearing with us.' Movies available as part of the gift include blockbusters such as Bullet Train, Jumanji: The Next Level, Les Misérables, Venom, Gladiator, Brides Maids and The Equalizer. To grab this bonus, Sky Q customers can click on Sky Store from the homepage. Then they will see a 'Your Sky Store gift on us' tile at the top. It's then simply a question of picking a film. 'Once downloaded, this is yours to keep forever,' Sky added. Read More The extreme robot arm that can chop up a ship The only thing to be aware of is that users need to make their gift selection before 31 May. Along with dishing out free movies, Sky is also reminding anyone still see Q box issues to give things a reboot. If you're still experiencing disruption to your Sky Q services, you need to try the following steps: • Switch off your Sky Q box at the mains. • Wait for 30 seconds. • Switch it back on to restore services. • Please also reboot your main Sky Q box if you're having problems with a connected Mini box. Hopefully, this will fix things and get your viewing back to normal. READ SOURCE
Daily Record
23-05-2025
- Entertainment
- Daily Record
Sky TV users urged to check emails now after free 'gift' apology offer
Sky users need to check their inbox as the broadcaster is sending out free gifts in an important email. Sky is making a big apology to its customers nationwide after they were hit with frustrating issues over a week ago. Users across the UK were disrupted while watching their favourite TV shows and movies. As a result, the TV broadcaster is sending out free gifts to its loyal customers by email. So if that's you, then go and check your inbox now. The issue began as the firm's popular Sky Q boxes suddenly started freezing and showing error messages. While Sky was quick to fix the bug, the glitch still left many customers across the country irritated. Some users even reported that they were still experiencing difficulties days after the initial outage, reports the Express. As Sky 'gremlins' are very rare, the company takes incidents such as these incredibly seriously. While the firm has already sent numerous messages - even through text - apologising for the Q box outage, they are now taking an extra measure to smooth things over with their customers. Sky has issued a new email to those affected by the Q box glitch saying that they can now grab a Sky Store Buy & Keep movie for absolutely free. On May 16, the Sky Help Team posted on X: "We're sorry some customers had trouble accessing Sky Q last night. There was a technical issue causing some Sky Q boxes to go into a standby state. "Our technical support teams have resolved this. If you are still having trouble accessing your Sky Q services, please switch off the box at the power socket for 30 seconds and back on again to restore service. Please also reboot your main Sky Q box if you're having trouble accessing a mini box." Since then, Sky Q box users have been receiving emails from the provider informing them that they are being given a free film. The message reads: "We're gifting you a Sky Store Buy & Keep movie - it's our way of saying thank you for bearing with us. "To redeem this gift, go to your TV homepage and vist Sky Store. Click on the 'Your Sky Store gift on us' tile and choose your movie. Once downloaded, this is yours to keep forever." The email also warned: "You'll need to make your gift selection before 31 May." Some of the films included in the gift include Bullet Train, Jumanji: The Next Level, Les Misérables, Venom, Gladiator, Bridesmaids and The Equalizer. Join the Daily Record WhatsApp community! Get the latest news sent straight to your messages by joining our WhatsApp community today. You'll receive daily updates on breaking news as well as the top headlines across Scotland. No one will be able to see who is signed up and no one can send messages except the Daily Record team. All you have to do is click here if you're on mobile, select 'Join Community' and you're in! If you're on a desktop, simply scan the QR code above with your phone and click 'Join Community'. We also treat our community members to special offers, promotions, and adverts from us and our partners. If you don't like our community, you can check out any time you like. To leave our community click on the name at the top of your screen and choose 'exit group'. If you're curious, you can read our Privacy Notice. However, some Sky users on X have complained that only a limited amount of films are available. One person said: "Why are the "gift" movies so limited and exclude current releases?" Another person replied: "They are an absolute pitiful choice of movies." While another user also agreed, writing: "Absolutely woeful selection." For people who are still experiencing issues with their Sky Q box, the firm is reminding users to give things a reboot to try and resolve the problem. If you're still experiencing disruption to your Sky Q services, you need to try the following steps: Switch off your Sky Q box at the mains. Wait for 30 seconds. Switch it back on to restore services. Please also reboot your main Sky Q box if you're having problems with a connected Mini box. Hopefully, this will fix things and get users back to watching all their favourite shows with ease.
