Poonawalla Fincorp implements AI-powered platform to strengthen debt management
By Aman Shukla Published on April 28, 2025, 08:15 IST
Poonawalla Fincorp Limited (PFL), a Non-Banking Financial Company (NBFC) promoted by the Cyrus Poonawalla Group, has announced the implementation of an advanced AI-powered debt management platform aimed at improving its consumer and MSME lending operations. The initiative is focused on increasing operational efficiency, strengthening process governance, and optimizing the collections journey.
The core of this platform is an AI-driven engine that analyzes data from various customer interaction points, including digital communications, tele-calling, and field operations. It employs a multi-layered, multi-channel intervention strategy designed to automate and streamline collection communications. This has led to a reduction of 4–5 days of manual effort traditionally required for managing collection activities.
The platform uses more than 100 micro-strategies, each customized according to customer profiles, preferred communication channels, and ideal engagement timings. This enables faster and more targeted customer engagement after delinquency events.
A significant feature of the platform is its fully automated channel allocation process, which has cut down the assignment time from 3–4 days to under 3 hours. This advancement helps in promptly connecting with customers through tele-calling and field operations.
The platform also integrates AI and machine learning-powered predictive models. These models deliver 2–3 times sharper risk assessments compared to conventional methods, supporting more informed decision-making across the collections process.
Additionally, PFL has implemented a GenAI-enabled automated call audit system. This technology monitors collection agents' interactions to ensure adherence to compliance standards and improve operational accountability.
In the past six months, the alignment of technology with collection objectives has resulted in measurable improvements in efficiency. PFL continues to adopt a risk-first approach while aiming to simplify lending and improve customer experiences.
Aman Shukla is a post-graduate in mass communication . A media enthusiast who has a strong hold on communication ,content writing and copy writing. Aman is currently working as journalist at BusinessUpturn.com
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Business Upturn
32 minutes ago
- Business Upturn
OneSource Specialty Pharma shares jump 3% after USFDA grants VAI classification for its Bangalore facility
By Aman Shukla Published on June 10, 2025, 09:22 IST Shares of OneSource Specialty Pharma Ltd jumped 3% in morning trade on June 10 after the company announced that its flagship facility in Bangalore received a 'Voluntary Action Indicated' (VAI) classification from the U.S. Food and Drug Administration (USFDA). As of 9:21 AM, the shares were trading 3.61% higter at Rs 2,002.70. The classification follows a routine USFDA inspection conducted from March 20 to March 28, 2025. At the end of the inspection, the agency issued a Form 483 with four observations. The company responded with a comprehensive corrective action plan. After reviewing the response, the USFDA designated the outcome as VAI, indicating that while issues were noted, they were not serious enough to trigger regulatory or enforcement action. The VAI status also confirms that the inspection is now officially closed. The company did not disclose the specific details of the observations, but emphasized that the facility remains integral to its core manufacturing and development operations. A VAI classification is generally seen as a positive regulatory outcome, especially compared to more severe classifications like 'Official Action Indicated' (OAI). Investors reacted favorably to the news, pushing the stock higher. Disclaimer: The information provided is for informational purposes only and should not be considered financial or investment advice. Stock market investments are subject to market risks. Always conduct your own research or consult a financial advisor before making investment decisions. Author or Business Upturn is not liable for any losses arising from the use of this information. Aman Shukla is a post-graduate in mass communication . A media enthusiast who has a strong hold on communication ,content writing and copy writing. Aman is currently working as journalist at
Business Upturn
32 minutes ago
- Business Upturn
Nibe shares jump 4% after securing Technology Transfer License from DRDO
By Aman Shukla Published on June 10, 2025, 09:18 IST Nibe Ltd shares surged 4% on Tuesday after the company signed a Licensing Agreement with DRDO's Research & Development Establishment (Engineers), Pune. The agreement grants Nibe exclusive manufacturing and sales rights for the cutting-edge 'Modular Bridging System' developed by DRDO. As of 9:18 AM, the shares were trading 6.21% higher at Rs 1,786.20. The state-of-the-art system is designed for rapid deployment of mobile bridges ranging from 14 to 46 meters, capable of supporting tracked and wheeled military vehicles. This technology plays a critical role in enabling fast and secure mobility for the Indian Armed Forces in challenging terrains. As part of the deal, Nibe has been granted a 10-year license to manufacture and supply the Modular Bridging System within specified licensing regions. The company will have exclusive rights to supply the product to the Indian Armed Forces and other government agencies. This development aligns with the Government of India's 'Make in India' and 'Atmanirbhar Bharat' initiatives, highlighting Nibe's growing role in the defence manufacturing space. The company reaffirmed its commitment to high standards of quality and precision to support national security infrastructure. Disclaimer: The information provided is for informational purposes only and should not be considered financial or investment advice. Stock market investments are subject to market risks. Always conduct your own research or consult a financial advisor before making investment decisions. Author or Business Upturn is not liable for any losses arising from the use of this information. Aman Shukla is a post-graduate in mass communication . A media enthusiast who has a strong hold on communication ,content writing and copy writing. Aman is currently working as journalist at
Business Upturn
32 minutes ago
- Business Upturn
L&T secures major orders worth up to 10,000 crore for Power Transmission & Distribution business
Larsen & Toubro (L&T) today announced that its Power Transmission & Distribution (PT&D) business has secured major orders, classified in the ₹5,000 – ₹10,000 crore range, for grid infrastructure projects in both domestic and international markets. In India, the business has won an order to construct 765kV and 400kV transmission lines associated with the integration of a Renewable Energy Zone in Andhra Pradesh. This project is aligned with India's ongoing energy transition efforts and will play a key role in enhancing green power evacuation infrastructure. In the Middle East, PT&D has received turnkey orders to establish 220kV and 132kV Gas Insulated Substations (GIS). These contracts have been awarded by prominent transmission asset owners and operators in the respective countries. The new orders reinforce PT&D's capabilities in executing complex power transmission projects and mark a strategic step toward supporting global sustainable energy goals. In the meantime, Larsen & Toubro shares opened at ₹3,704 and hit a low of ₹3,667.20 during early trade. The stock remains close to its 52-week high of ₹3,963.50, showing strong medium-term momentum. Its 52-week low stands at ₹2,965.30. About L&T: Larsen & Toubro is a USD 30 billion Indian multinational engaged in EPC projects, hi-tech manufacturing, and services, with operations across multiple geographies. The company has maintained leadership across key sectors for over eight decades through a strong customer-centric approach and commitment to quality. Aman Shukla is a post-graduate in mass communication . A media enthusiast who has a strong hold on communication ,content writing and copy writing. Aman is currently working as journalist at
