All manual counters opened, additional staff deployed to address autogate glitch
All manual counters have been fully activated, and additional personnel have been deployed to manage the flow of visitors and control the queues as efficiently as possible, the agency said in a statement today.
This follows a technical disruption affecting the autogate system used by foreign visitors at the country's main entry points, which has led to congestion and long queues at several key locations, including Kuala Lumpur International Airport (KLIA) Terminals 1 and 2, as well as the Customs, Immigration and Quarantine (CIQ) Complexes at Bangunan Sultan Iskandar (BSI) and Kompleks Sultan Abu Bakar (KSAB) in Johor.
The agency said it was working closely with the Immigration Department to identify the root cause of the problem and to find a solution as quickly as possible.
Preliminary investigations indicate that the issue stems from a data integration failure, which has slowed down the cross-verification process in the MyIMMS system.
As a result, the autogate system for foreign visitors is currently non-operational.
The agency said the autogate system for Malaysian passport holders remains unaffected and is operating as usual.
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