Dealership ordered to refund buyer RM4,600 for failing to deliver car
IT HAS been over six months since an account executive booked a new car but the vehicle has yet to be delivered to her.
Nuraliah Izzati Mohamad Mirizan had gone to a car dealership at one of the hypermarkets along the Kota Tinggi-Johor Baru trunk road on Nov 3, 2024.
The dealer, she recalled, had been displaying cars at the common area of the hypermarket for many years.
'My mother had even bought a car from the dealership without any issues,'' said Nuraliah Izzati.
The 22-year-old claimant chose a sedan priced at RM49,980 and paid a RM100 booking fee on the same day.
She then paid the dealer a RM4,500 deposit via two bank transfers of RM2,250 each on Nov 19 and 20.
'The car was supposed to have been delivered in January this year, as promised by the saleswoman,'' Nuraliah Izzati said when met outside the Johor Consumer Claims Tribunal at Menara Ansar, Johor Baru.
However, the company failed to fulfil its promise.
The claimant said she felt lucky that she had not signed the bank loan for the car although the loan had been approved on Nov 19, based on documents forwarded to her by the company.
'I went to see the saleswoman again in February and she promised to deliver the car in March before Hari Raya Aidilfitri, which fell on March 31,' Nuraliah Izzati recalled.
The claimant added that she had wanted to use the car during the Hari Raya period but once again, the company failed to deliver the vehicle.
Dissatisfied with the service rendered by the company, Nuraliah Izzati called the car manufacturer's headquarters in Selangor to check on the status of the car.
'To my surprise, the saleswoman had not even booked the car under my name when I paid the booking fee on Nov 3, 2024,'' said the claimant.
Tribunal president Hafez Zalkapli ordered the respondent to refund RM4,600 (comprising the RM100 booking fee and RM4,500 deposit) to the claimant within two weeks.
Those needing assistance with regards to Tribunal matters can call 07-227 1755 or 07-227 1766.
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