Commercial And Govt Units Owe 1.3L Crore Water Dues
While commercial users owed Delhi Jal Board Rs66,000 crore and govt departments Rs61,000 crore, domestic consumers had unpaid dues of Rs15,000 crore, according to govt data.
Relief from "inflated water bills" will be provided to domestic water users, said minister Parvesh Verma on Saturday, disclosing, "The software upgradation process has started and we are hopeful of launching it in two months." He said smart meters would be installed to prevent the problem of faulty billing from arising again.
In response to public grievances, especially from household consumers, Delhi govt is planning a full waiver of the late payment surcharges. Common complaints from residents include inflated bills caused by faulty or estimated meter readings, bills issued during Covid lockdowns when homes remained vacant and arrears that snowballing into thousands or even lakhs of rupees. Non-payment of disputed bills also triggered increasing late fees, increasing the due amount, a govt official said.
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Officials said that the proposed waiver excludes commercial users and govt departments and limits it to domestic waivers. No decision has yet been taken on relief of the dues. An official said the was firmly on easing the load on domestic consumers even as the authorities try to recover the unpaid amounts. Verma said that DJB's software would also automatically deduct surcharges and issue fresh bills under the new scheme.
However, no relief is currently planned for complaints related to false meter readings. Many users stopped paying the post-Covid bills due to faulty bills. In Oct and Nov 2022, the DJB portal logged over 10,000 complaints about wrong billing. The previous AAP govt promised a one-time settlement scheme last year, but could not execute it.
To curb future billing disputes, DJB plans to replace the traditional meters with smart ones.
Officials said that the smart meters would resolve all billing inaccuracies. The current practice of meter readers submitting outdated or incorrect images resulted in inaccurate billing, which eventually led to a compilation of underpaid bills.
An official said that around 1,000 meter readers managed nearly 26.5 lakh water consumers across 41 DJB zones and this has been seen as ineffective over time. Officials said that Verma had asked the water utility to overhaul the billing and payment system as soon as possible.
An application to make the payment process easier is also on the anvil.
Sources said the DJB top echelon had been intimated that the current billing system led to many users not paying their bills due to several lacunae. Officials claimed the new metering system would eliminate the role of agents and touts who allegedly accepted bribes to clear bills.
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