Swiss delegation visits RTGS centre
Swiss Ambassador Maya Tissafi on Wednesday (May 7) said the Real-Time Governance Society (RTGS) established by the Government of Andhra Pradesh is an excellent model and governments greatly need such systems. The Swiss Ambassador and her delegation was visiting the RTGS facility at the Secretariat.
On the occasion, Chief Executive Officer of RTGS Prakhar Jain explained the functioning of the RTGS system. It was developed from the innovative ideas of Chief Minister N. Chandrababu Naidu with the objective of providing better services to the public. The system acts as a bridge between the government and the people and ensures that government benefits reach citizens without any obstacles, he said.
Mr. Jain highlighted that RTGS provides technological support for departments to effectively implement government schemes and deliver instant services to the public. Currently, the government is offering services through WhatsApp Governance under the name 'Mana Mitra', enabling citizens to access services on WhatsApp without having to visit government offices. Around 290 different services are currently available through WhatsApp Governance, with a target to expand to 1,000 services in the future. Citizens can also submit applications through this platform, he said.
Ms. Maya Tissafi praised A.P. government's approach in using technology to improve governance and public service delivery. She said centralised monitoring systems such as RTGS are crucial for governments and expressed her happiness that Andhra Pradesh is serving as a model for other Indian States.
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