ServiceNow Launches Agentic AI to Transform Enterprise Workflows - TECHx Media ServiceNow Launches Agentic AI to Transform Enterprise Workflows
ServiceNow (NYSE: NOW), an AI platform for business transformation, has unveiled groundbreaking agentic AI innovations designed to solve complex enterprise challenges. These innovations, integrated into the ServiceNow Platform, act as a unified AI agent control tower, offering businesses a single location to manage, analyze, and govern the fast-evolving world of agentic AI.
Leveraging over 20 years of expertise in driving productivity, ServiceNow introduces the AI Agent Orchestrator, which allows specialized AI agents to collaborate across tasks, systems, and departments to achieve specific business objectives. With thousands of pre-built agents across IT, customer service, HR, and more, plus the new AI Agent Studio for creating custom agents, ServiceNow enables businesses to automate and scale processes like never before.
Unlike traditional AI, which often operates in isolated environments, ServiceNow's AI Agents are built directly into the platform, enabling them to access billions of data points and millions of automations from day one. This seamless integration ensures faster, smarter decision-making and maximizes productivity across the organization.
As enterprise AI adoption grows, IDC projects that 50% of businesses will use AI agents for specific functions by 2025. While many AI solutions are limited to basic tasks, ServiceNow's agentic AI stands out by ensuring agents collaborate effectively, reducing complexity, and driving results faster.
The AI Agent Orchestrator, central to this innovation, enables AI agents to work together efficiently, managing complex workflows that require input from multiple systems and departments. This is particularly useful for tasks such as customer onboarding or network security incident resolution, where coordination between various teams and tools is critical. ServiceNow's AI agents are designed to autonomously take action, adapt to business needs, and deliver smarter outcomes.
ServiceNow's AI Agent Studio empowers businesses to build custom AI agents with ease, using a no-code, language-based interface. By simply describing the desired outcome and role of the agents, users can create and deploy AI agents that seamlessly integrate with existing workflows and data. This flexibility ensures that organizations can tailor their AI solutions to meet specific business needs and drive efficiency.
ServiceNow's Workflow Data Fabric unifies structured and unstructured enterprise data, providing AI agents with the insights needed to drive intelligent workflows. New partnerships, including one with Google Cloud, enhance the platform's ability to identify patterns, derive insights, and perform intelligent tasks, making it an even more powerful tool for businesses.
With an unmatched ecosystem of partners like Accenture, Cognizant, and Deloitte, ServiceNow's AI agents offer a wide range of use cases and capabilities to automate business processes at scale. Powered by over two decades of automation data, ServiceNow AI agents are equipped to handle the most complex enterprise workflows from day one, delivering faster and more efficient business outcomes.
ServiceNow is setting a new standard for enterprise AI, combining powerful automation with accountability and compliance. In March 2025, the AI Agent Orchestrator and AI Agent Studio will be available to all Pro Plus and Enterprise Plus customers at no additional cost, further enhancing the value of existing ServiceNow generative AI packages.
ServiceNow's recent acquisition of Cuein, an AI-powered conversation data analysis platform, signals the company's commitment to ongoing innovation. With a history of billions of workflow executions, ServiceNow's AI platform stands out in the industry for its ability to integrate AI seamlessly across an enterprise's digital landscape, offering unmatched capabilities for modern business transformation.
Availability:
ServiceNow AI Agent Orchestrator and AI Agent Studio will be available in March 2025.
Plan updates to include AI agents for all Pro Plus and Enterprise Plus customers will take effect in March 2025.
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ServiceNow Rolls Out AI Agents to Simplify Complex Enterprise Challenges
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